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Service Philosophy

Singlee calls for the service faith as Customer-Oriented and set the goal as Improving Service Quality & Strengthen Cooperative Partnership. Singlee regards service and quality as a systematic project and requests all its people to join this project. And it strives to meet its users' real-time demand and future development demand at the same time and reach the goal of accelerating the realization of its service faith by E-method.

The loyalty and devotion by the customers to Singlee is always the main factor of its success and the motility for its moving on. The customers' support is based on Singlee's complete resolution and highly effective support and service.

Between Singlee and its customers there are in-time communication, effective response, user-friendly design and kind and humanistic customer service system.

Providing most competitive service to the customers is our Singlee people's target. To reach this target, we must lend an attentive ear to the customers and grasp the pulse of the market. The resolutions we offer must be regular and stand at the top of the trend. So we need to not only support the available products but also keep on boosting up their performance. Moreover, we need to keep our products synchronous with the top technology and to ensure Singlee's market competitive power.  


Singlee's Promises

Response to service request in 2 hours
Field emergency resolution in 24 hours
7*24 hours service available

Smile Service, Reassurance Service, Standardized Service and 7*24 Hours Whole Day Service are the reflections of our promises to customers and the good service relationship between customers and Singlee.

The Group is in possession of a nation-wide sales and service network, which enables you to find proper customer service delegate in time. Our CRM system based on Web and Call Center guarantees that you can duly and directly acquire the latest information of related products and technical support through media like Internet, telephone and fax.



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